Faqs

Shelf Life

The Vegan Milk needs to be consumed within 4 days upon delivery when properly stored at the back of the fridge, as it is milked fresh on the day it's delivered. Kindly pour it out to a cup as drinking directly from the bottle expedites expiry.

Kindly note that fresh plant milk does not have extended shelf life unlike packaged plant based milk as it does not contain any preservatives & it's free from gum, emulsifiers, artificial flavour, carrageenan, lactose, additives, synthetic chemicals & refined sugar.  

Storage

Please refrigerate the plant milk immediately upon receiving as they are freshly milked with NO preservatives or additives.

Store at the back of your refrigerator at 1-4 degrees celsius for up to 4 days ONLY upon receiving to retain optimum freshness and don't forget to give it a good shake before consuming. 

BYO/Bottle Exchange Policy

Due to the ongoing Covid-19 pandemic, we will not be practicing bottle exchange/ BYO policy. Instead we encourage you to send our glass bottles for recycling or to give them a second lease of life in your space. 

Well you can give it a good rinse first before placing it in a recycle bin or you can always reuse it.

Unsuccessful Delivery/Redeliveries/ Refunds

All redeliveries are chargeable at a different rate that will be quoted to you based on the availability of our 3rd party logistics partner and will be borne fully by the customer.

Kindly ensure there will be someone to receive your fresh plant milk as it is milked fresh without preservatives and is highly perishable, we won’t be able to place it at your door without a recipient and that will be considered an unsuccessful delivery where NO REFUNDS will be made. All redeliveries are chargeable at a different rate that will be quoted to you based on the availability of our 3rd party logistics partner and will be borne fully by the customer. There will be NO REDELIVERY & REFUND for ALL failed evening delivery ( 7pm-10pm) as we pride ourselves in delivering fresh plant milk, milked on the day its delivered. 

Order Cut Off Time

For Monday delivery, cut off time is Sunday 11am 

For Wednesday delivery, cut off time is Tuesday 11am 

For Friday delivery, cut off time is Thursday 11am

***If you have placed an order past our cut off time, kindly note that your order will be milked & delivered on our next delivery day. For instance, if you have placed an order for Monday on Sunday at 12noon, which is past our cutoff time of 11am, delivery will be scheduled for Wednesday(our next available delivery date). 

If you have placed an order past our cut off time, kindly note that your order will be milked & delivered on our next delivery day. For instance, if you have placed an order for Monday on Sunday at 12noon, which is past our cut off time of 11am, delivery will be scheduled for Wednesday(our next available delivery date). However do take note we do not deliver on Public Holiday!

Public Holiday Delivery

No we do not deliver on Public Holidays. If you have placed an order for a public holiday, kindly note that your order will be milked & delivered on our next delivery day. For instance, if you have placed an order for Christmas (Friday), our delivery will be scheduled for Monday(our next available delivery date). 

Subscription

You are not allowed to cancel your subscription for 1 month ( 4 weeks) However you can always email us 3 days prior if you are not available and will like to postpone your subscription.

Basically if you have signed up for a weekly subscription, kindly note that it will be a weekly auto deduction for a period of 1 month (4 weeks). During this period you are not allowed to cancel your subscription. However you can always email us if you are not available and will like to postpone your subscription.

Allergy (Dairy/Nuts/Gluten/Lactose)

No! People who are allergic to nuts cannot consume our fresh plant based milk as all our dairy free plant milk contains nuts and even those that don't contain nuts will probably have some kind of cross contamination during the process of milking and negatively affect someone with a nut-allergy.

Please DO NOT consume our fresh plant based milk if you are allergic to any nuts be it soy, cashews, almonds, hazelnuts, peanuts or even oats.

Yes, all our fresh plant milk are dairy-free, lactose-free and casein-free, they are suitable for people with dairy allergies.


All our fresh nut milk is gluten free except for our oat milk. However we are working on it and trying to find the best tasting gluten free oats.

Absolutely! The Vegan Milk range of fresh plant milk are all naturally lactose-free.

General

Yes absolutely! Give it a good shake before consuming as it’s a plant based milk without hormones, antibiotics & cruelty.

No problem at all! At The Vegan Milk, we believe in offering options, hence we offer both original flavour, which is mildly sweetened with medjool dates and we also offer unsweetened options. We understand some of you maybe switching to a plant-based non-dairy alternative phase and unsweetened milk may not be palatable for those who are starting out.

However unsweetened milk is perfect for those who love to bake or cook as there are many wonderful dishes that can be created such as vegan curry, smoothie bowls, acai bowls, bread, vegan cakes, vegan muffins, soups, casseroles, and the list is endless. And it’s great for your cup of coffee, tea or latte.

A lot of dairy free milk manufacturers often skimp on the nuts and use thickeners for nut milk instead. And they top if off with “natural flavourings” synthetic vitamins, and sugar.

Our plant milk contain all the micro and macro nutrients that the seed we use to make them has. And we use 60-70% nuts in our milk compared to the 10% nut content in packaged dairy free milk. 

Not forgetting how pre-packaged plant milk gets heated up to extremely high temperatures in order to pasteurize or sterilize the milk, which kills the micro and macro nutrients present.

Yes, it can be heated up in low heat. Do not heat it at high temperature as it will start scoring & it will start to curdle.

Of course, you can freeze it to extend its shelf life and to even use as ice cubes for your drinks, however we wouldn’t recommend it as freezing plant based milk alters texture, taste and causes separation especially without all the chemicals.

Drinking dairy free milk after it has been frozen and thawed isn’t exactly the best idea. If you’re not the type of person who is easily affected by changes in texture and consistency, then you can go ahead and place this dairy milk alternative in the freezer but we definitely wouldn't recommend it.

Pregnancy/Infant/Kids

No, our fresh dairy free milk are not designed to be a replacement for breast milk or infant formula.

Well if you are pregnant or nursing, be sure to speak with your doctor about your food and nutritional concerns. Your doctor will be able to better advice you on an appropriate diet and if that diet consist of fresh nut milk of course you can!